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Call Us Today!
(559) 741-1745
Call Us Today!
(559) 741-1745

Place an Order/Policies

To Place an Order:
  • Call (559) 741-1745 Tues. - Fri. 11:00AM - 7:00PM, Sat. 11:00AM - 6:00PM, Pacific Standard Time.
  • Request the item you are interested in (indicate item number if applicable). Give your name and phone number. 
  •  Request the day you want the order to arrive. All orders must be shipped within one week of placing the order.
  • We accept all major credit cards - Visa, Master Card, Discover and American Express. Your card will be processed during the order.
  • E-mail your name, address and e-mail address and requested item to ultimateaqua@att.net. (This is to prevent any errors in shipping).
Shipping:
  • Livestock will be shipped by UPS Next Day Air and will arrive the next day by 10:30 AM.
  • Next Day Air shipping charges will be quoted when you call and includes all box fees, heat packs, handling, etc.
  • Weather related delays, mechanical failures, etc., which result in livestock loss will not be covered by warranty. 
When Your Order Arrives:
  •  We strongly recommend that someone is present when the order arrives to prevent undo exposure to the elements.
  • Customer must sign for the order on the first delivery attempt. If a delivery is refused for any reason, warranty is voided.
  • Inspect the shipping container for any undo damage. Open the container in subdued light and inspect the general condition of the fish/coral.
  • Please take the temperature of the water in the bag before beginning acclimation.
  • Please follow carefully the enclosed "Acclimation Guide." 
Required Water Quality Parameters:
  • Temperature = 76 - 80 degrees Fahrenheit.
  • pH = 8.0 - 8.4
  • Specific Gravity - Fish = 1.020 - 1.026 / Corals 1.023 - 1.026
  • Ammonia = 0 mg/L
  • Nitrite = 0 mg/L
  • Nitrate = less than 20 mg/L as nitrate ion
  • Phosphate = less than 0.2 mg/L (Corals only)
  • Alkalinity = 3.0 - 4.5 meq/L (8.4 - 12.6 dKH) (Corals Only)
  • Calcium = 400 - 450mg/L (Corals only)
Guarantee / Policies:
  • The Ultimate Aquarium will guarantee that your fish/coral will arrive alive and in good condition.
  • If your fish/coral arrives DOA, you must report the loss within 2 hours (telephone or e-mail) of delivery as posted by UPS.
  • A digital photograph must be submitted for a covered livestock loss.
  • Freeze the fish/coral in a plastic bag (no water). You may be asked to return it.
  • Store credit will be issued for the purchase price of the livestock lost upon approval. Only one replacement per order.
  • We will not issue refunds or credits for shipping costs.

Call Us Today At ♦ (559) 741-1745

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Address

The Ultimate Aquarium
217 S West Ct
Visalia, CA 93277
Phone: (559) 741-1745
Email: ultimateaqua@aol.com
In Business Since 1975

Hours of Operation:

We're open Tuesday through Saturday and closed on Sunday and Monday.